Shipping policy

Shipping Policy

Every Clock is handcrafted to order, so please read below for how shipping works.

Processing Time
Orders are dispatched within 3–9 business days after payment is confirmed, since each clock is handcrafted rather than pulled from a warehouse shelf. If an item is temporarily out of stock, we'll hold your order and ship it as soon as it's ready.

Shipping Costs & Delivery Time
Shipping costs are calculated at checkout based on weight, dimensions, and destination. Orders of $100 or more ship internationally for free. Orders under $100 have a flat international shipping rate calculated at checkout. Once dispatched, delivery typically takes 5–12 business days internationally via trusted couriers such as UPS, DPD, FedEx, or DHL.

P.O. Boxes & Military Addresses
Orders shipped to P.O. boxes are sent via postal service only. Orders shipped to military addresses (APO/FPO) are sent via USPS.

Customs, Duties & Taxes
For international shipments, import duties and taxes may apply upon arrival and are the responsibility of the customer. These charges vary by country and are outside of our control.

Damaged or Lost Parcels
If your parcel arrives damaged or doesn't arrive at all, contact us as soon as possible. We'll open an investigation with the courier, and arrange a replacement or refund once it's resolved.

Order Cancellations
Orders can be cancelled for a full refund within 12 hours of purchase. After that, your clock enters production and can no longer be cancelled — see our Refund Policy for details.

Questions?
Email us at hello@zewood.co — we typically reply within 24 hours.